Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ikonic-design.com or go to our return platform directly. 

Please note that returns will need to be sent to the following address: 
IKONIC
Bellweg 5
2627AW Delft
The Netherlands

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to exchange a product is to return the item you received via our returns platform and then order the correct item. Please do let us know via phone or email!

Reflection period

Notwithstanding the above, if the item is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without giving any reason. However, we offer you a return period of 30 days. As above, the item must be delivered to us in the same condition in which you received it: unused, complete, with any labels and in the original, undamaged packaging. You will also need the proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ikonic-design.com.